Privacy Policy

This Privacy Policy outlines how SmartFraming Ltd uses and protects any information you provide when using this website. SmartFraming Ltd is committed to safeguarding your privacy. Any information collected will only be used in accordance with this policy.

We may update this policy occasionally, so please review this page regularly to ensure you are comfortable with any changes.

What We Collect

We may gather the following information:

Name and contact details, including email address.
Demographic information, such as address, preferences, and interests.
Other details relevant to customer surveys or offers.

How We Use the Information
The information collected helps us:

Maintain internal records.
Improve our products and services.
Communicate promotional offers, new products, or information we think you’ll find valuable.
Conduct market research to better serve your needs.
Customize the website experience based on your preferences.

Design Usage Rights
If custom plans or designs are created based on your input, SmartFraming Ltd reserves the right to use those designs for general marketing purposes. However, personal details, such as your name or address, will never be made public.

Security Measures
We employ physical, electronic, and managerial safeguards to secure your information and prevent unauthorized access or disclosure.

Cookies
Cookies enhance your browsing experience by enabling personalized features. Traffic log cookies help us analyze webpage performance and improve the website. Cookies are optional, and you can adjust your browser settings to decline them if preferred.

Third-Party Links
Our site may contain links to external websites. We cannot control or guarantee the privacy of information you provide on these sites. Please review their respective privacy policies for guidance.

Your Rights
You can manage your personal data by:

Indicating your preferences regarding direct marketing during form submissions.
Contacting us at john@smartframing.nz to update or restrict the use of your data.

SmartFraming Ltd will never sell or lease your personal data to third parties without your explicit consent or unless required by law. If you believe any of your data is incorrect or incomplete, contact us immediately to make corrections.

For any privacy-related inquiries, feel free to use our contact form or email us at john@smartframing.nz.

Terms & Conditions (Terms of Trade)

Last Updated: 9 December 2024

Use of Our Website

By using this website, you agree to comply with these Terms & Conditions (Terms of Trade) along with our Privacy Policy. These govern SmartFraming Ltd’s relationship with you regarding the use of this website.

Definitions:

"We," "our," or "us": Refers to SmartFraming Ltd.
"You" or "your": Refers to the user or viewer of this website.

Pricing & Estimates

Validity: All pricing estimates are valid for 7 days unless explicitly stated otherwise.
Adjustments: Prices may vary based on steel quantity requirements revealed after drafting. Any increase will not exceed 10% of the original estimate unless significant design changes are made.
Changes by Clients: Additional charges may apply if substantial changes to plans increase material requirements.

Errors and Omissions:

While we strive for accuracy, occasional errors may occur in our pricing. We will revise these in good faith and aim to keep changes minimal.

Freight Deliveries

Flat Pack Deliveries:
- Freight is generally to the carrier’s depot unless your site is deemed suitable for large trucks or equipped with unloading tools like forklifts.
- Additional delivery charges to your site will be your responsibility.
Tracking: Once the shipment leaves our facility, you are responsible for tracking its progress directly with the freight provider.
Delivery by SmartFraming:
- We verify site suitability remotely, but if deemed unsafe upon arrival, delivery may be limited to the nearest accessible location.
- You must ensure a safe environment for unloading, free from hazards like vehicles, children, or animals.

Designs for Council Submission

We are framing manufacturers specializing in creating workable plans from your supplied sketches or designs. These plans are compatible with our roll-forming machines to produce frame panels for your intended structure.

Our plans are detailed to comply with NASH standards, which govern the manufacturing of light gauge steel framing. However, we do not guarantee that these plans are suitable for direct submission to the council. You must engage a qualified engineer or architect to review and incorporate our plans with their documentation for council submission.

For an additional fee, we can provide reports for the entire frame kit to support PS1 applications or similar requirements. These reports are intended to assist your engineer or architect during the submission process.

Advice Disclaimer

Any guidance provided by SmartFraming Ltd is based on general knowledge and does not replace professional advice. You must confirm all project requirements with your local council or relevant professionals.

Deposits, Payments & Refunds

Deposit Requirement: A non-refundable deposit of $1,725 (incl. GST) is required to secure drafting or manufacturing.
Refund Policy: Refunds may be issued, minus time and labor costs, if work has not begun.
Final Payment: Full payment must be made before production or shipment.

Third-Party Recommendations

Referrals or recommendations are made in good faith. However, SmartFraming Ltd is not responsible for issues arising from third-party services or products.

Website Use Terms

Content: This website’s content is for general information and may change without notice.
Liability: We are not liable for inaccuracies, and using our materials is at your own risk.
Reproduction: Unauthorized reproduction of website materials is prohibited.
External Links: Links are provided for convenience, and we are not responsible for their content.

Legal Jurisdiction:
Your use of this website and any disputes will be governed by New Zealand law.

For more information, email us by filling this form. Click here.

Pricing/Quotes

Why We Don’t Provide a Public Price List

Customization:
- Almost every frame kit we produce is custom-made to suit individual requirements.
- Standard designs often require modifications, such as altering window sizes, adding door openings, or increasing wall heights, which affect pricing.
Commodity Fluctuations:
- Steel, our primary material, is a commodity with prices that can vary weekly.
- Quoted prices on social media posts or older references may not reflect current costs.
Freight Variability:
- Frame kits are bulky items, and delivery costs depend heavily on the destination.
- For example, freight costs may differ by $600+ (excluding GST) or more, depending on the location, whether it’s within New Zealand or to Pacific Islands.

Providing a static price list can create confusion, especially when social media replies cater to specific locations or outdated information.

How to Get an Accurate Quote

We’re happy to provide tailored pricing for your needs. To ensure accuracy, we request that you:

Submit an Online Form:
- Include your delivery location to help us calculate freight costs.
- Use the notes field to specify details such as:
  - Preferred wall heights.
  - Internal wall requirements.
  - Other unique features of your design.
Attach a Sketch (if possible):
- A visual reference helps our team better understand your requirements and provide precise pricing.
Receive a Formal Quote:
- Quotes are sent via email to ensure clarity and fairness, avoiding misunderstandings caused by informal replies on public platforms.

For personalized pricing, please complete the form here. We're here to help bring your vision to life with a fair and accurate estimate!